Note on archived topics.
03-11-2013 12:00 PM
Some of our users have noticed that on some models of HP printers that when they duplex, there is a discrepancy between the margin size intended and what is printed. An example is if you wanted to print both sides borderless, then the duplexed or back side may be slightly shrunk to have a small margin. This issue does not come up often, but I have seen a few threads in the last week which brought it up.
After extensively researching this and through contacting our engineers I have found an answer for this issue. For those who have experienced this issue, it is part of the printer’s design and will not be subject to change. Essentially, it is due to the mechanics of the duplexer. The first page is held by the output roller, but the second page reduces in size so that the main roller can maintain contact with the page (this affects all inkjets).
If you need to print with duplex outside of these margin presets, the best method to achieve this is by manually duplexing the pages involved (placing the printed page face up, right side up in the tray). To perform large print jobs which require this feature, simply print off the odd pages first (there should be an option in your program’s print settings for this), then manually duplex all the even pages.
I hope this information is helpful to anyone who might experience this issue.
Solved! Go to Solution.
04-15-2013 04:54 PM
One of the customers has also found this interesting work around for the issue. This worked on his XP machine :