I purchased a HP DeskJet 3630 and have just finished installing it. I have tried to print the information page but the printer continuously comes up with an E3 error. I have followed the instructions to resolve the issue such as hard resetting and checking there is no paper jammed. I have tried checking the ink cartridges but the ink carriage is not returning to the center of the printer to access the ink cartidges. The carriage itself is slamming against the right side of the printer when I have tried to resume printing after I believe I have fixed the issue. I would appreciate if I could get some information on how to get the ink carriage back to the center of the printer and also any other advice on how to resolve the E3 error.
Please try out the steps and get back to me with the results.
If you are still experiencing the issue after trying out the steps in the link above, I recommend contacting HP for further support.
Contact HP: Step 1. Open link: http://h22207.www2.hp.com/us-en/contact-hp/ Step 2. Enter Product number or select to auto detect Step 3. Scroll down to "Still need help? Complete the form to select your contact options" Step 4. Scroll down and click on: HP contact options - click on Get phone number Case number and phone number appear
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I hope this helps. Have a great day.
I work on behalf of HP
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Hi again. Unfortunately, none of the steps from the troubleshooting page resolved the problem though I do appreciate your help. I shall contact HP and see how everything goes from there. Thanks From Niko
Hi Niko, I have had the same E3 error problem with the cartridge carriage jamming on a brand new 3630 printer. Please can you tell me whether HP were helpful when you contacted them and how you contacted them.
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