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MLetts
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ENVY 5646 refuses to select photo tray when printing from computer

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ENVY 5646
Mac OS X 10.11 El Capitan

My ENVY 5646 printer refuses to obey command to select photo tray when printing from computer, although there is no problem when printing from mobile device.

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The_Fossette
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Hi @MLetts

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to select the photo paper.

 

I’d love to help!

 

Refer to the below document to select the photo tray and print photos.

 

http://hp.care/2i42CyI

 

Let me know the test results and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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MLetts
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Sorry, but you didn't read my question properly. What I said was that it 'refuses to obey command to print from photo tray'. In other words, I know how to tell it to print from the photo tray - it just doesn't obey the command. Looking online for solutions to this problem, I can see that many many people have encountered the same problem. Does HP have a solution? If not, this printer is going back to the shop!

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The_Fossette
HP Support Agent
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Hi @MLetts

 

Thank you for posting back.

 

Let me know the photo paper size you are using? I would also like to know whether you are able to print from the other paper tray?

 

Also, let me know what happens when you print? Whether you get any error message or the print job goes through.

 

Provide me the above information to assist you better.

 

Looking forward to your reply.

 

Take care!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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Clusp
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I had the same problem.

If you go into settings and select 'More Settings' then the 'Auto Select' option from the Paper tray menu.

Then change the paper size to '10x15cm/4x6in.' (It's the one under the Japan Chou 3 envelope option).

You should be able to print from your PC/Laptop to the photo tray.

There should be a "Print photo" option to make life really simple, not sure why HP made it so difficult.

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