Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎06-02-2014
Message 1 of 3 (588 Views)

EPrint not working with HP Deskjet 3000 310a

Hi, please could someone help me? When my Deskjet 3000 is plugged into a (windows) laptop via USB, there are no printing problems whatsoever. However when trying to print off my iPad (iOS 6.1.3) using the ePrint app, it just sends out blank pages?? It seems to be set up fine as it tells me on the app that it has connected & printed successfully and the printer itself starts making all the right noises.....but then the end result is just a blank page.
0 Kudos
HP Support Agent
Posts: 4,530
Member Since: ‎09-03-2013
Message 2 of 3 (557 Views)

Re: EPrint not working with HP Deskjet 3000 310a

Hi Njw123,


Welcome to the HP Support Forums.  I understand that when you print from your iPad to your Deskjet 3000 printer using the HP ePrint app on your iPad that the printer gives you blank pages.


To better assist you, would you please provide some further information:


  1. How is the printer connected (USB and/or wireless)?  You mention that it’s connected by USB to a Windows computer, but you mention trying to print from HP ePrint which needs the printer connected to a wireless network.  
  2. Are you using HP’s ePrint app or a 3rd party app?
  3. Does this happen with everything you try to print from the HP ePrint app?
  4. If you have the HP ePrint app, have you activated the app?


Thank you.



Please click the Thumbs Up to show you like my post or to say thanks!

I work on behalf of HP
Honor Student
Posts: 2
Member Since: ‎06-02-2014
Message 3 of 3 (553 Views)

Re: EPrint not working with HP Deskjet 3000 310a

Hi happtohelp01,

Thanks for replying.

The printer has both USB and wireless. It is connected to my wireless network successfully.
Yes I am using the proper HP ePrint app, and the printer is showing as connected on the app.
Yes it happens with everything, I have tried email, documents and photos, (the app successfully accesses my photos) and every time it's just a blank page. It makes all the right noises - takes ages for a "photo
" etc - just nothing there on the paper! I know there's nothing wrong with the ink/ printing heads etc as straight after if I plug in via USB to the windows laptop, it prints perfectly.
Yes I have activated the app.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation