When I print #10 envelopes through Mail Merge, the top half of the person's first name doesn't print. On occasion, it will happen to the city, but 99% of the time it's fhe first name. My printer is only 2 months old. This happened very sporadically at first. Now, I'm redoing 40+ envelopes out of 160.
I have cleaned my printheads, and that did not correct the problem.
Is there a fix to this problem? I like the printer otherwise, and don't want to return it.
Thanks for visiting the HP community. A very Good Day to you. 🙂 Hope you are doing well. 🙂 I understand that you need assistance with printing issues on size#10 envelopes. I’ll be delighted to assist you with this.
You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.
Thank you for giving us the privilege to assist you on this platform. 🙂 You’ve done some smart and awesome diagnosis also. Kudos to you for that. 🙂
First off for better clarity and to assist you better, I would require more information.
Have you checked that the correct paper type and paper size is selected?
Did you try a different brand of paper?
Did you perform a hard reset and bypass power strips?
Please provide the operating system used.
For a start please perform these steps:
Please perform a hard reset.
Please check the paper type and size and ensure that size #10 envelope is selected.
Please update the printer firmware.
Please uninstall and reinstall the printer software.