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Student
Posts: 1
Member Since: ‎11-04-2012
Message 1 of 4 (792 Views)

Envy 120 wireless installation

Ok so i connected my new Envy 120 all in one to my router and it got an IP address...

It can go to the Internet, download updates whatever...

 

IT IS CONNECTED to the router.

 

Then I go onto the router with my PC wireless.  I get an IP and have Internet connectivity.

 

I cannot pin the ip address of the connected Envy 120.  The installation of the software on my PC fails because it cannot see the device.

 

Has anyne run into this?

 

Thanks,

Joe

Joe

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Regents Professor
Posts: 4,377
Member Since: ‎11-28-2011
Message 2 of 4 (764 Views)

Envy 120 wireless installation

Joe, so your printer is connected wirelessly, but you cannot communicate with your computer to your printer - is this right?

First, is your printer and your computer on the same network? If not, that is necessary for wireless communication to occur. Make sure that they both have the same SSID.

Second, if they do, then we can try performing a network reset to jump start the connection. Simply turn off the printer and the computer and unplug the router for ten seconds. Plug the router back in and wait for the status lights to blink normally, then power the printer and the computer back on.

Try checking the network again for the printer.

Let me know if this helps!
Honor Student
Posts: 3
Member Since: ‎01-02-2014
Message 3 of 4 (646 Views)

Re: Envy 120 wireless installation

Hi

I have the same problem and have tried jumpstarting as suggested, but no luck.  any other solutions found?

The configuration page shows the status as Connected, but the IP address of the printer is not recognised when I try ews.

Retired
Posts: 5,085
Member Since: ‎09-05-2013
Message 4 of 4 (627 Views)

Re: Envy 120 wireless installation

Hello Minnie66. Thank you for posting on the HP Forums. I understand you are unable to install and utilize your printer on a wireless network. To troubleshoot the issue, please apply the steps from this HP website: Wireless Printer Installation Troubleshooting

 

Please respond if you have any other questions or concerns. I'm only here to help!
 

Mario

I worked on behalf of HP.
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