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Marissacre
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Envy 4500 - Mac can't connect to printer without restarting printer

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Envy 4500 AIO
macOS 10.12 Sierra

I'm on a Mac with the current OS. I also print from my Galaxy S7. For the past year, I've been able to print from both my mac and my phone without any issue. But for the past month, neither device can connect to the printer. The only way to print is to try to print, let it fail, then restart the printer. Then when I try to print the second time, it connects and has no issue. Previously, I was able to print even when the display on the printer was asleep. Now, I have to wake it up, turn it off and turn it back on. We only have one Wi-Fi network at home, so I'm not sure why it can never find the printer on the first try. I've reset the printer to default once and tried adding it to the network again, but that didn't solve the issue. Any other tips to try?

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Rainbow23
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Hi @Marissacre,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing wireless connection issues with your HP ENVY 4500 e-All-in-One Printer.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Printer Does Not Maintain Wireless Connection

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Marissacre
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My printer has a wireless connection and doesn't have trouble staying connected to the internet.

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sandytechy20
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@Marissacre

 

Thanks for the reply.

 

Good to know that you have a new working printer now.

Feel free to contact us in feature, if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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Marissacre
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No, that is not what I said. I did not try the suggested fix because it does not apply to my problem in the slightest.
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sandytechy20
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@Marissacre

 

Thanks for the reply.

I understand the issue better now,

 

Click here and perform the troubleshooting steps mentioned in the document to fix this issue.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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