Envy 4500 printer doesn't print

[JessNavi]

So my printer Envy 4500 worked very well on the network for over a year, but last week we had our wifi router change and since it won't print. Well, it does print but you have to turn off the printer then turn it on and it'll print only the first document on the queue (it won't print the other one, you have to do the same thing) I tried to troubleshoot it from my pc and it only says ''a document in the queue is blocking the printing'' or something like that and it deletes the document but if you try to reprint it it does the same thing. It's really annoying to turn off/on the printer for each document... thank you

[greenturtle · Accepted solution]

Hi,

Thanks for using the forum. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[JessNavi]

Thanks! It works perfectly now! It said that the printer was on the network but the computer couldn't have access to it or something like that so it made me connect it with the i.p. Address and it works very well 🙂 thank you very much greenturtle

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!