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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 08:24 AM

HP Recommended
Product: Envy 4527
Operating System: Mac OS X 10.9 Mavericks

The printer has just been installed without issue. Prints test pages fine. I set it to colour printing, the preview is in colour, then the print job comes out in B&W. Got work piling up and need it sorting - any ideas?

3 REPLIES 3

‎04-14-2017 09:32 AM

HP Recommended

Update: Also restarted the computer and printer. Printer will print colour if it's something scanned or copied from the printer plate. So it seems to be a communication issue with my iMac, or something.

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‎04-15-2017 02:05 AM

HP Recommended

Update 2: I saw someone else had a similar problem that went away after resetting the printer on their computer. Tried that and it worked. So, a heads up if you have this sort of problem - resetting the printer settings on you computer should sort this out.

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‎04-15-2017 08:39 AM

HP Recommended

Hi @Unimpressed1,

 

Good Day!! Thanks for taking an interest in the HP Support Forums! I understand that you managed to upgrade to windows 10 finally. Brilliant effort and superb troubleshooting to free up disk space and install windows 10. Kudos to you for a job superbly done.)

 

It was also magnanimous on your part to share this information on HP forums that will assist several others to fix the issue by freeing up disk space. I thank you greatly for sharing this vital piece of information.

 

  You are a valued HP customer. I take it as a privilege to share this platform with you. 🙂

 

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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