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HP Recommended
HP Envy 5420

Every time I send a downloaded returns label to printer I get message 'oops the printer cannot complete', the Kindle Fire is 'attached' to printer but nothing, so very annoying, I am ready to throw both tablet and printer into the bin.

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@janann1

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that when you try to print from your HP Envy 5420 printer via your Kindle, an error appears saying that 'oops the printer cannot complete'. 

 

I would like to know the following information to assist you better:

  • The exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l. I could not find the details for HP Envy 5420 printer.
  • is the printer able to make a copy and does it print fine from another device (if available)?

Meanwhile, I did some research and found the list of compatible printers which can print from a Kindle. Please click on this link to know the printers. In this of printers, I could not find the HP Envy 5420 printer.

If you're using a printer that is supported by Kindle, then please refer to this link for detailed steps that should help to fix the issue.

 

Please feel free to reply. I'm always here to help. Cheers! 🙂

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