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Intheshed
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Message 1 of 2
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Envy 5645 - keep getting message "scanner in use" but it isn't!

HP Recommended
HP Envy 5646
Microsoft Windows 10 (64-bit)

When I try scanning on my Envy 5646 printer, I get an error message saying the scanner is currently in use.  But it isn't. 

 

What do I need to do to clear this?   I have Windows 10 and a couple of months ago installed Office 365.  Scanner working perfectly until last night.  Printer is still working fine.

 

Any help would be appreciated!  

 

Many thanks.

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greenturtle
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
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