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Honor Student
Posts: 2
Member Since: ‎06-29-2009
Message 1 of 3 (722 Views)
Accepted Solution

Error Code: 21.1812.01.2.25016

I had to replace a hard drive in a Sony RA-820G due to the present one failing.  I pulled the bad drive, put new one in, and installed the OS and other software.  I noticed the new hdd now is I: instead of C:.  I tried to install a HP OfficeJet 7310 on this computer and got the following notice:

 

This device is not ready.

File:  C:\Temp\HP_Webrelease

Error Code:  21.1812.01.2.25016

Please send the error code to Support@Netopsystem.com

 

Any help on this problem would be appreciated.

 

0 Kudos
Accepted Solution

You probably did a "install now" instead of "download only"

When you do "install now", IE start download and expand the contents to a temp folder. Probably in your windows, the temp folder is still set as "c:\temp" - which the system couldn't find the path because your hd is actually i: The reason for Netopsystem.com is that is the company created the FEAD tool that many use to compress the downloads. It couldn't find temp folder to expand to.

 

I would suggest try download first to local hd, and run it from local hd. If it still complains about c:\temp - and you can't change the hd to c:, then maybe download it to a different computer with c:, to let it uncompress, and copy over?

 

 

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Distinguished Professor
Posts: 2,961
Member Since: ‎11-17-2008
Message 2 of 3 (711 Views)

You probably did a "install now" instead of "download only"

When you do "install now", IE start download and expand the contents to a temp folder. Probably in your windows, the temp folder is still set as "c:\temp" - which the system couldn't find the path because your hd is actually i: The reason for Netopsystem.com is that is the company created the FEAD tool that many use to compress the downloads. It couldn't find temp folder to expand to.

 

I would suggest try download first to local hd, and run it from local hd. If it still complains about c:\temp - and you can't change the hd to c:, then maybe download it to a different computer with c:, to let it uncompress, and copy over?

 

 

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Honor Student
Posts: 2
Member Since: ‎06-29-2009
Message 3 of 3 (698 Views)

Re: You probably did a "install now" instead of "download only"

I downloaded the file to another computer, clicked on it to expand it, and then cancelled installation.  Burnt a DVD of the files in c:\temp\hp_webrelease and then installed on the computer which has the 7310 installed.  Thanks for your help!!!!!
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