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Honor Student
Posts: 2
Member Since: ‎03-07-2013
Message 1 of 2 (832 Views)

Error HP 120 Envy door is obstructed

I keep getting an error that my HP 120 ENVY printer door is obstructed when it is not.  How do I fix this?

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Grad Student
Posts: 172
Member Since: ‎09-12-2011
Message 2 of 2 (812 Views)

Re: Error HP 120 Envy door is obstructed

[ Edited ]

Hi, Make sure that your unit is on a flat surface and nothing is obstructing the door to close.  Is this happening all the time or just when you turn it on?

Make sure the input tray is all the way in, press the Open/Close tray icon to access the input tray, make sure that the paper is correctly place and close the input tray by pressing the open/close icon in the display.  

Let me know if this solved the problem.

 

 

 

 

 

I am an HP employee, Printer/All-in-One Expert.
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