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Error HPSU-0004
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Tutor
Posts: 5
Member Since: ‎08-20-2011
Message 51 of 56 (1,038 Views)

Re: Error HPSU-0004

Dear msmigh-ty (you may wish to use a more "regular" name ...),

 

Well, the issue is -- as you have guessed already -- quite easy:

 

1. The HP-Update utility is delivered (by HP) as part of various pieces of software (the HP All-in-One Printer Drivers being just ONE option);

 

2. Also, the way HP opted [mostly] for installing its various software pieces is by:

   a. Extracting all relevant Installer files in some temporary folder, and

   b. Running a set of Setup files, one for each component that has to be installed.

 

3. Accordingly, you can download practically ANY software package that HP has on offer at its download site, for as long as it contains the HP-Update modules, and proceed just as described for the printers; just make sure that you do NOT allow any of the extracted Setup files to actually run (except for the one for the HP-Update, of course)

Also, for good measure, clean (read: delete) all the other files that were extracted by the initial Installer (just to ensure that you don't inadvertently / mistakenly run them at any other time).

 

Hope this helps.

 

Good luck!

 

Eric

Student
Posts: 1
Member Since: ‎12-03-2013
Message 52 of 56 (933 Views)

Re: Error HPSU-0004

 

The printer I have is a HP Officejet J4500.  Where do I find the information you list in:

1. Download a current version of the FULL drivers+applications (single HUGE file) for your printer;

 

I can't fix the error until I complete number 1. 

 

Thanks for you help!

Tutor
Posts: 5
Member Since: ‎08-20-2011
Message 53 of 56 (926 Views)

Re: Error HPSU-0004

Dear "500GRand" (why all those odd names?!),

 

A short check at HP's Web site brought me to the < http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3645094&lc=en&cc=us&dlc=en > page for downloading the drivers for your AIO machine.

 

Just select the correct Operating System, and you can go on from there (with the FULL driver - not the BASIC one).

 

Good luck!

 

Eric

Student
Posts: 1
Member Since: ‎03-04-2014
Message 54 of 56 (803 Views)

Re: Error HPSU-0004

what Is hpSU-0004

Honor Student
Posts: 2
Member Since: ‎09-21-2014
Message 55 of 56 (557 Views)

Re: Error HPSU-0004

Okay, I'm running Windows 7 and have downloaded the full driver file for my printer.  I can't find how to open a list of individual files like the setup\hpupdate file-when I search for it it is not found and when I click the application an install box opens with the options to  1) Install more software   2) Uninstall  3) Add a device....I can't figure out how to locate individual files within the download.  Appreciate the help.

 

Honor Student
Posts: 2
Member Since: ‎09-21-2014
Message 56 of 56 (553 Views)

Re: Error HPSU-0004

Sorry, I found it.  Apparently, Windows 7 hides temp files unless you tell it not to.  I learned how to show the hidden files, and now I'm fixed! (I think....)

 

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