Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎07-03-2012
Message 1 of 2 (2,077 Views)

Error message 83C00009

Printer is a HP Officejet 6500A Plus. Was working fine but we had a brief power outage.

Now the printer displays 83C00009. I have tried unplugging and turning off. Still nothing.


0 Kudos
Posts: 2,242
Member Since: ‎11-22-2011
Message 2 of 2 (2,071 Views)

Re: Error message 83C00009

[ Edited ]


Reset the product

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE:The USB cable connects to the port on the rear of the product. The port is labeled with the USB icon ( ).
    Figure 2: Example USB connection (your product might not look exactly the same as this example)
    Description of disconnecting the USB cable.
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product.
  10. Try printing again.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status,

Go to HP’s Warranty Check Tool .



Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.



Hope this helps!
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! Smiley Very Happy
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation