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01-04-2015 09:07 AM
My sparingly used 2 month old HP Officejet Pro 8610 says cartridge problem. I tried removing and reinstalling cartridges and even replacing with brand new cartridges. Still same message is displayed - 'Cartridge problem ' Help please.
01-06-2015 01:10 PM
Welcome to the HP Support Forums!
I understand that your Officejet Pro 8610 is not accepting inks, is it just a certain one or all of them? This issue is best matched with this support guide: A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP Officejet Pro 8....
Some steps will be ones you have already done, I suggest skipping only the steps regarding trying another ink, as that is pricey and you've already done it.
Hope this helps,
02-26-2016 10:53 AM
I am having this same problem with my computer. It is still under warranty and I am on the phone with HP tech support and they have no idea what is wrong. This isn't a matter of replacing the ink or following any of HP's known protocals. It is a hardward failure and I am going to have to replace my printer.
08-13-2016 10:26 AM
I have the same model but it is 14 months old. Presented a message that it was out of ink. Purchased new HP Ink from Frys. Replaced all cartridges at the same time and received the message immediately "Y one or more cartridges appear damaged" but when I open the door to re-seat and or adjust the print head, I received the message "the cover or door must be completely closed to print" and the print head remains in its right-most position where I can not replace a cartridge or printhead.
09-14-2016 03:17 AM
It seems a hardware fault with HP printers although HP are not intereted in helping my printer is less than a year old had problems anytime I tried to put a cartride in that was not a HP branded cartride so now I only buy theirs. But still get damaged cartride message starts with Y then cycles through all the cartridges saying they are all damaged. Amazing in this day and age that its still hard to buy a printer that is realiable. Amazing that on HP support forum no one from HP can really help.
09-14-2016 03:39 AM
You can try cleaning the copper contacts on the printhead and then restart the printer.
However, if you still get the same error msg after doing this and also replacing your carts, you can try replacing the printhead. The PH assembly comes with setup carts so you can initialize it then just use your old carts once the setup carts are all used up.
Let me know if this helped. 🙂
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09-14-2016 08:53 AM
Im having the same problem with getting error messages saying that my cart. is giving problems. I even replaced filled cart. with brand new one and it still is doing the same thing. Sorry, that is a horrible idea to replace to printerhead. As much as it cost, I would just get a new printer. And that fact that you dont even know if that is whats causing the problem is even more rediculous that you would suggest buying a new printer head.
HP support is extremely poor and I regret ever buying an HP product. I also have a 2000 HP printer in my office also and so far ive had no issues but given my exp. with the 8610 now, I will most definately never ever purchase another HP product. I would be less frustrated if I could just call and speak to someone but that is an impossible task and with such **bleep** products, I'm not surprised that getting a customer service person on the phone is this hard. Thanks for nothing HP.
09-14-2016 04:05 PM
My 8610 just started this crap with the black ink cartridge...
If a new cartridge doesn't fix it (losign a 3/4 full one if this one is simply a cartridge only failure),
then you can kiss my ass goodbye for buying anymore HP products, too!!!
This is **bleep**!!! My school teacher wife relies on this for the stuff she can't print after they run her out of the school!!!
You had best pray that a new cartridge is the fix for me and that I don't get this message less than halfway through a high dollar XL cartridge again!!! I'll make sure our whole IT department at my corporation knows about the failures with these. I have one in my construction trailer at work at one of our plants and we'll toss HP to the curb!!!