I have tried 6 of the 7 steps suggested by the HP support site. The videos they show do not show my problem. My print head does not move from the right hand position. It does not move to the center as shown in all the videos.
This is a wonderful place to converse with the community, get assistance and find tips.
I reviewed your post and understand that the print head is stuck on the right side and it is not moving.
I’d love to help!
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
I recommend you to move the print head manually and see if it is moving. If the print head is not moving manually then it seems to be a hardware issue and I recommend you to contact phone support to check the available service options.
If the print head is moving freely then follow the steps in the below article and check if it helps.
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