cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
ASLOM
New member
1 0 0 0
Message 1 of 2
201
Flag Post

Error message "Carriage Jam"; on HP Officejet 6500A. How do I fix? Have tried 6 solutions.

HP Recommended
HP Officejet 6500A Plus
Microsoft Windows 10 (32-bit)

My printer is HP Officejet 6500A Plus

I have tried 6 of the 7 steps suggested by the HP support site. The videos they show do not show my problem. My print head does not move from the right hand position. It does not move to the center as shown in all the videos.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 2 of 2
Flag Post
HP Recommended

Hi @ASLOM

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that the print head is stuck on the right side and it is not moving.

 

I’d love to help!

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

 

I recommend you to move the print head manually and see if it is moving. If the print head is not moving manually then it seems to be a hardware issue and I recommend you to contact phone support to check the available service options.

 

If the print head is moving freely then follow the steps in the below article and check if it helps.

 

http://hp.care/2puxpFk

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation