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Honor Student
Posts: 2
Member Since: ‎04-18-2012
Message 1 of 3 (281 Views)

Error with Ink Cartridge

My printer is an All in one HP Photosmart C7280 ~

I keep getting an error (can not print: replace the following ink cartridge to resume printing) I have purchased two NEW cartridges and I place it in the printer and I tells me ( installed genuine HP cartridge). The printer allows me to print ONE sheet of paper then it goes back to the same error message. Please help! Thanks for you time (= 

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Master's Graduate
Posts: 367
Member Since: ‎04-26-2011
Message 2 of 3 (260 Views)

Re: Error with Ink Cartridge

[ Edited ]

Hi KarlaGray,

 

You can try the directions to clean the contacts in Step 2 of the following instructions:

http://support.hp.com/us-en/document/c01081814

Best of luck,
Mary

{I work on HP's behalf}
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Honor Student
Posts: 2
Member Since: ‎04-18-2012
Message 3 of 3 (252 Views)

Re: Error with Ink Cartridge

Thank you Mary for getting back to me. I tried everything on that list and nothing worked. It keeps telling me the ink in empty and it's not. I have put in two new cartridges. Is there anything else that I can try? I really need my printer I homeschool my child and this is putting us behind, and I don't really have funds to purchase another printer at this time to keep us going. Really appreciate any help you can give me. Thank you again!
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