Excessive paper feed

[tshart]

Printer feeds three pieces of paper either after a print job, at random while idle or when printer powers up.. On the third piece a paper jam error occurs. I have reinstalled the printer drives, reset the printer to factory settings, turned off the printer and unplugged it. Sometimes the paper feed will continue until the paper tray is empty.

[Jeet_singh]

Hi @tshart,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having an issue with your HP Photosmart printer printing excess of paper after a print job or when it's idle. Don't worry as I have a few steps to help you get through this concern,

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to open the tray and check for any obstructions inside the printer. If nothing appears, close the tray and make sure it's properly inserted.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, click here: http://ftp.hp.com/pub/softlib/software13/printers/ps6520/PS6520_R1606A.exe

Once the Firmware programming Update has completed, please test printing again to verify if the paper feed issue has been resolved.

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

Keep me posted on how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[tshart]

Hi Jett

After spending 2+ hours with the HP tech support people doing everything you suggested, we concluded that it was a hardware issue and couldn't be fixed. As a result I pruchased an Office Jet Pro printer with essentialy 5 months of  instant ink for $10. I estimate that the value for the ink alone is  worth $375 for my printing volumes on the old printer. Thaks for your comments. If you want the old printer sent back to HP to examine it let me know.