Create an account on the HP Community to personalize your profile and ask a question
04-30-2017 11:05 PM
Error: Carriage Stall - but the alignment and test pages print fine
Ink Cartridges: Brand New (black & tri-colour)
Test Page: Prints fine, except doesn't show the red bar (only the yellow, blue, black)
Paper Jams: None - checked back and front panels (however I cleared a bad paper jam last week before replacing ink)
Alignment Test: Successful
Ink Levels: Shows as full for both black and colour after inserting new cartridges
Then when I go to print a document, the ink is all faded even though I have the quality set to Best, and each character on the page is doing this weird thing where every other character is slightly higher.
Test page and alignment pages print fine so it's not a paper jam. And the carriage moves fine. I have tried disconnecting power and usb.
05-02-2017 12:37 PM
Hello, @catven - Hope you are well 🙂
Thanks for reaching out! I’d like to be of your assistance!
I understand that you are having trouble using the Deskjet F4480 printer. Do not worry, I’m here to help 🙂
To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.
Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.
If the copy comes out good, then the printer hardware is fine and the issue could be with the drivers. Try the steps listed below to reinstall the drivers and fix the issue:
- Unplug the USB cable from the printer and computer if present.
- Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
- Restart your computer.
- Now click on http://hp.care/2oImxFi to download and install the printer drivers.
- Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
Those steps should do the trick, let me know the outcome!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am not an HP Employee