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Honor Student
Posts: 2
Member Since: ‎12-05-2011
Message 1 of 1 (1,282 Views)

F4580 wireless prints but scanner not recognisable

Hi

 

After many hours of trying to get printer and scanner to work, I am at a loss.

 

My OS is Windows 7.

I have installed All-in-one F4580 series latest software. I rebooted as one does with all new installs.

I printed test page wirelessly - it now prints (it didn't before).

 

Problem: Scanner does think it is connected to network - HP Solution Center does not recognise the network. Using the installed help software, I tried converting from USB to wireless but that won't work. I tried following instructions on HP wireless help websites. I even tried emailing HP but it wanted my serial number and model, which I have provided - but it doesn't recognise the serial number! 

 

I did everything I have been asked to do - reset my router, turn printer on/off, look for my printer IP address (still cannot find - it doesn't state the IP or subnet mask anywhere, even on the test page). 

 

All my other laptops connected with the printer/scanner without problems - EVEN my (ugh) Windows Vista! I would have thought that my new *HP* laptop with Windows 7 would be easy. Honestly, I have tried everything, and still will not show up in my HP Solution Center as being connected!! 

 

Thanks in advance.

 

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