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DTR1
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Failed Fax test

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HPOfficeJet Pro 8600


I did the basic fax setup and then did the fax setup wizard. It failed said:

 

fax hardware test  PASS

 

using correct type of phone cord with fax FAIL

 

what does this mean? used the telephone cord 

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sandytechy20
HP Support Agent
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@DTR1

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to setup fax on your HP Officejet 8600 printer. I would like to help you out with this issue today.

  • Set the fax date and time.
  • Set the fax volume.
  • Set up the fax header.
  • And then run fax test.

Click here and follow the document to setup the fax.

You can also refer this document for more steps.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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DTR1
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It appears i have a 4 wire telephone cord. I have had this for years and never connected a fax line. So with my first attempt as you can imagine I don't have the cord that came with the unit so off to Best buy or frys or i suppose walmart i go to see if that will solve the problem. All of the other settings were already done so i will update this once i get the correct telephone cord.

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sandytechy20
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Message 4 of 4
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@DTR1

 

Thanks for the reply.

 

You can contact HP Phone support and request for the two wire phone cord.

And then you can set up the fax on this printer.

 

Let me know if that works.

Cheers.

 

Sandytechy20
I am an HP Employee

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