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Top Student
Posts: 9
Member Since: ‎10-25-2015
Message 1 of 9 (234 Views)

Fatal Error 1402

Product Name: Officejet 5510
Operating System: Microsoft Windows XP

I can't find the installation disks. Except for the printer having problems, this worked fine on an ME computer years ago. I'd like to get it working on an XP computer. I have screenshots of the error message.

0 Kudos
Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 2 of 9 (216 Views)

Re: Fatal Error 1402

[ Edited ]

Hi @Novice18,

 

Welcome back to the HP Support Forums! I see that you don't have the CD for the printer and that you are getting a Fatal error 1402. I would like to help you out today. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos. Smiley Happy

Here is the link for the HP Officejet and PSC Full Feature Software and Driver: gc_w01_ENU_NB.exe 

If you have any issues download and install the HP Officejet Basic Driver: gc_ep_w01_enu_NB.exe 

 

If you continue to get the Fatal error message, try the steps in this document for A 'Fatal Error' Displays During HP Software Installation (Windows).

 

If there is anything else I can help you with, just let me know. Thank you.

 

 

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Top Student
Posts: 9
Member Since: ‎10-25-2015
Message 3 of 9 (196 Views)

Re: Fatal Error 1402

gc_w01_ENU_NB.exe is the file I already tried, which led to the error messages, so I tried gc_ep_w01_enu_NB.exe. That seemed to work, since it said it was ready to print and ended up with the printer cartridge error that was the case the last time I tried to print on another computer.

Top Student
Posts: 9
Member Since: ‎10-25-2015
Message 4 of 9 (193 Views)

Re: Fatal Error 1402

Can I scan to file with this software? I don't see how. Would I need to run file gc_w01_ENU_NB.exe without errors to be able to do that?

Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 5 of 9 (174 Views)

Re: Fatal Error 1402

[ Edited ]

Hi @Novice18,

 

Were you able to print then with the Officejet Basic Driver installed?

 

I have provided a document for being able to scan from other applications, instead of using the HP Scan Software. Go to the section for How to scan without HP software.

 

Scan from Windows XP With the Full Feature HP Software for HP Multifunction Printers.

 

I hope this helps. Thank you.

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Top Student
Posts: 9
Member Since: ‎10-25-2015
Message 6 of 9 (170 Views)

Re: Fatal Error 1402

[ Edited ]

I wasn't able to print, but I assume, since it said I had a printer cartridge error, that the problem isn't with software. I was able to scan with Paint. Thanks!

Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 7 of 9 (164 Views)

Re: Fatal Error 1402

[ Edited ]

Thanks for letting me know that you are able to scan from paint @Novice18.

 

What is the cartridge error that you are getting?

 

Here is a document for Print Cartridge Errors that you can take a look at.

 

Thank You.

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Top Student
Posts: 9
Member Since: ‎10-25-2015
Message 8 of 9 (160 Views)

Re: Fatal Error 1402

It's been something like 5 years since I got this error. Doesn't ink dry after that much time? Isn't it safe to assume that I need new cartridges?

Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 9 of 9 (151 Views)

Re: Fatal Error 1402

[ Edited ]

Hi @Novice18,

 

If the printer hasn't been used in a long time, the ink can dry out.

 

Here is a document for troubleshooting cartridge issues. Correcting Printing Quality Problems When Printing from Windows.

 

You may have to replace the cartridges. There is a expiry date stamped on the cartridges also, that you can take a look at.

 

Thank you. Smiley Happy

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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