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12-04-2012 02:56 PM
What is the model number for the printer? If you have difficulty locating the model number please use one of these guides to get it:
12-04-2012 03:51 PM
HP Officejet 5600 All-in-One series purchased 5/3/2007. Sorry, should have included that in the first message.
There is a follow on pop-up box with the header "hpqthb08.exe - Common Language Runtime Debugging Services" that says "Application has generated an exception that could not be handled."
"Process id=0x1e4 (484), Thread id=0x1e8 (488)." Note - the values in parentheses change each time.
"Click OK to terminate the application."
"Click CANCEL to debug the application."
When I click CANCEL another pop-up box with the header "hpqthb08.exe - No debugger found."
"Register JIT debugger is not available. An attempt to launch a JIT debugger with the"
"following command resulted in an error code of 0x2 (2). Please check computer settings.
"cordgb.exe !a 0x1b4"
"Click on Retry to have the process wait while attaching a debugger manually."
"Click on Cancel to abort the JIT debug request."
I have uninstalled and reinstalled the HP printer installion disk with the same results.
Hope this information helps and thanks for your concern.
12-05-2012 05:10 PM
No problem, thank you for the additional info. Lets try downloading and running the print and scan doctor located here:
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
12-07-2012 12:51 PM
This is an update. I downloaded and ran the HP print and scan doctor and the fatal execution error still is happening. I ran the doctor again just for good measure and results are the same. I also checked the Event Viewer system entries and the same entry is still being made. Is there a Plan B?
12-17-2012 05:06 PM
After some research it seems this may be linked to out of date .net framework. Grab the latest version here:
Let me know the results, Best of Luck!
12-18-2012 03:32 PM
I downloaded MS .NET Framework 4 last night and still get the same results on system boot. I checked the installed programs list and now show the following.
MS .NET Framework 1.1
MS .NET Framework 2.0 Service Pack 2
MS .NET Framework 3.0 Service Pack 3
MS .NET Framework 3.5 Service Pack 1
MS .NET Framework 4 Client Profile
MS .NET Framework 4 Extended
Just wondering, are the earlier versions still needed and can they be deleted since NF 4 is now installed; and maybe there is a conflict between the earlier versions. Or are all of the versions required for system function? I don't use any of these.
Thanks again for your help and concern. Hope you have a happy holiday season.
01-04-2013 10:28 AM
Check out this link over in microsoft answers. Looks like multiple versions of .Net are just fine as the individual programs will often look for a specific .Net version:
The older versions should be just fine to leave. I know of no known conflicts at this time.