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Top Student
Posts: 9
Member Since: ‎09-21-2011
Message 1 of 19 (1,530 Views)
Accepted Solution

Fax Failure

I have a HP Officejet Pro L7580 and I moved it to a new fax line.   when I went to start it up it now tells me "Fax Failure"  I have tested the line and a diffrent fax dose work.   What can I do to get this one working again?

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Accepted Solution

Re: Fax Failure

Yes, that is exactly what i was looking for.   this printer doesnt have  a firmware update for it.  If we completed all the resets #3 and #6 resets and it doesnt fix this error. i think possibly the fax function on the printer has broken.  I am sorry that i wasnt able to assist.

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Grad Student
Posts: 173
Member Since: ‎09-16-2011
Message 2 of 19 (1,514 Views)

Re: Fax Failure

Is the 'fax Failure"  message on the display when you turn on the product or is it only when you try to send/receive a fax?

 

Another thing you can try is to go to the setup wrench and arrow over to "tools" and press enter and arrow over until you see "run fax test"  and press ok.. This will give us alot more information.

 

thanks

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 3 of 19 (1,514 Views)

Re: Fax Failure

[ Edited ]

Hi,

I believe that the fax hardware might have a problem. Please follow these steps to try and fix it:

1. Disconnect the telephone cord from the back of the product.
2. Unplug the power cord from the electrical outlet, and then unplug the power cord from the back of the product.
3. Wait 60 seconds.
4. Plug the power cord into the electrical outlet, and then plug the power cord into the back of the product.
NOTE: Do not reconnect the telephone cord.

5. Press the Power button to turn on the product.
6. Run the fax diagnostic test by pressing Setup>Tools>Run Fax Test.

And let us know the result of the fax test as mentioned in the Fax Test Report that prints out.

I am an ex-HP Employee. Currently inactive on the forum.
Teacher
Posts: 63
Member Since: ‎09-15-2011
Message 4 of 19 (1,511 Views)

Re: Fax Failure

[ Edited ]

You should first try running a fax test to help pinpoint the problem. Please follow the steps below from the front panel of your L7580.

 

Press Set Up

Press Right arrow until you reach the "tools" menu

Press OK

press the Right arrow until you reach "run fax test"

 

This should produce a report with a "Pass" or "Fail" on each of the fax components with instructions on steps to follow for each "Fail".

 

Additional steps can be found here: http://support.hp.com/us-en/document/c01458259

I work for HP, IPGHT specialist in Officejet and Photosmart printers.

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Top Student
Posts: 9
Member Since: ‎09-21-2011
Message 5 of 19 (1,504 Views)

Re: Fax Failure

ran the test and it came back with a Fax Failure  can not send or receive fax.    it also displayed that on started befor I ran the test.

 

Grad Student
Posts: 173
Member Since: ‎09-16-2011
Message 6 of 19 (1,500 Views)

Re: Fax Failure

can you make a  copy?

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Top Student
Posts: 9
Member Since: ‎09-21-2011
Message 7 of 19 (1,498 Views)

Re: Fax Failure

it will come on when I turn it on and when I try to run a test fax  or try to fax.

 

Top Student
Posts: 9
Member Since: ‎09-21-2011
Message 8 of 19 (1,495 Views)

Re: Fax Failure

copy, print and scan all work.

Top Student
Posts: 9
Member Since: ‎09-21-2011
Message 9 of 19 (1,487 Views)

Re: Fax Failure

Is there a way to reset the printer back? would that help?

Grad Student
Posts: 173
Member Since: ‎09-16-2011
Message 10 of 19 (1,476 Views)

Re: Fax Failure

By unplugging the printer for 30+ sec and pushing and holding the # and 3 button that will reset it. 

 

But BEFORE i suggest doing that, i would make sure the printer is plugged directly into the wall.

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