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Honor Student
Posts: 2
Member Since: ‎09-28-2011
Message 1 of 6 (615 Views)

Fax Log Won't Display

I tried to send a fax today but was unsuccessful because the receiving fax machine had a problem. My HP fax software said that it had stored the fax in the Fax Log so that I could try to send it again later. However, when I open the HP Solution Center and click on Settings>More Fax Settings>Fax Log, nothing happens. I have tried restarting the software, but that has not helped. The printer software is all up to date, as of today.

I've also noticed that when I click on Home>Send a Fax the dialog window is very slow to open (10-15 sec).

If you know or suspect the cause of this problem, I would very much appreciate your help in solving it.





System Details:
Printer: HP Officejet 6500 E709n, Model CB057A
Printer Driver Version:
Firmware Version: RBP1FN0907AR
Software Version: 130.000.999.000
OS: Windows 7 Ultimate 64-bit
CPU: Intel Core i7 930 2.8 GHz

0 Kudos
Posts: 50
Member Since: ‎09-25-2013
Message 2 of 6 (400 Views)

Re: Fax Log Won't Display

There is no rhyme or reason.

My officejet 8500 does it constantly.

I have been searching for a solution for years.


My fax dialogue opens inconsistenly. Sometimes I can use it every day.

Other times of the year, I can barely use it one out of ten.

Solution Center is always quirky.


Do not accept any printer updates.



Posts: 2,789
Member Since: ‎09-03-2013
Message 3 of 6 (381 Views)

Re: Fax Log Won't Display

[ Edited ]

Hi CiaoBella1,


I will do my to help you resolve your fax dialogue issue. Could you please send the the exact Model Number of your printer?


Thank you,

I worked on behalf of HP.
Posts: 50
Member Since: ‎09-25-2013
Message 4 of 6 (373 Views)

Re: Fax Log Won't Display

The exact model is stated in my the first part of my post.  I have the OJ 8500, wired.


Your Solution Center, as I said, has always been quirky - and I've had it since 2009.

I used to have the Director.


Not only does the fax log only display on occasion, but the Send Fax button works infrequently as well.

It rarely opens, no matter how many times I click on it.

Most of the time, I can't fax from my computer.  But I can print, copy, and scan without issues. 


That is a far worse function to have to go without.

Occasionally I think I find solutions, but they are always temporary.  It may be that Microsoft updates conflict and nobody at HP pays attention to potential conflicts.  I've had issues for four years.


I have no idea how many times I have downloaded the version 14.0 over the years, so please do not suggested reinstalling it.  I'm fairly proficient at troubleshooting my devices and maintaining my computer - I run a business so I have to be able to keep everything running smoothly by myself. 

Thank you.


Honor Student
Posts: 2
Member Since: ‎09-28-2011
Message 5 of 6 (369 Views)

Re: Fax Log Won't Display


Good luck on getting any meaningful or useful help from HP Support.

I asked for help on this issue over 2 years ago, and nary of word of advice have I had from them.

You're already doing better with them than I did since you at least got a response, though I note from that response that the responder did not--or could not--even read your whole message.

As for myself, well...I got rid of my troublesome printer after being unable to fix it.

Posts: 50
Member Since: ‎09-25-2013
Message 6 of 6 (364 Views)

Re: Fax Log Won't Display

[ Edited ]



Yes, I noticed that the question that was asked I had already answered. 


I saw that you posted your question two years ago, and that was why I decided to tell you not to search for an answer, as there isn't one.  Not as far as the SC is concerned.  Here you are telling me the same thing!

I think that there are often conflicts between HP and Microsoft.   I don't expect anything, but you never know what might happen.   This is my third response from HP in the past thrity-five days, although not one of their solutions worked. 


My printer works fine  - it's the Solution Center that sucks.

If the software was the only problem that you had, then your printer wasn't broken.  There used to be the Director - the predecessor to Solution Center.  I am not sure if I can download it, if it would work with my model, or if it is compatible with my OS.   


If I remember correctly, HP upgraded me from a J4500 to the 8500.  The wireless version, which I have, but I use it wired -  is on Amazon for $550).  It works well for most of my needs.


Take care.


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