I recently experienced a problem with my Envy 7640 printer being offline. I've had this problem in the past and resolved it by uninstalling and reinstalling the full HP software suite. When I uninstall and reinstall now the "printer offline " issue seems to be resolved but the fax device is not listed in the list of printers. I uninstalled/reinstalled severl times with no success. Also selected "Run As Administrator" and no success. The issue this causes is that I cannot fax a document that resides on the computer. I believe I can fax manually by inserting a document in the document. Any suggestions?
Yes, the printer has a fax function. I've used it previously. My question is if I was in a word document and wished to fax it I could select file - print - and select the fax (machine) listed there but since there is no fax listed as an installed printer I must print the document first and then manually send the fax. The fax had been listed as an installed printer until I uninstalled and reinstalled the software suite.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.