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georgedn
Level 3
29 20 3 3
Message 1 of 3
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Fax not listed under "Printers and Scanners"

HP Recommended
HP Envy 7640
Microsoft Windows 10 (64-bit)

I recently experienced a problem with my Envy 7640 printer  being offline.  I've had this problem in the past and resolved it by uninstalling and reinstalling the full HP software suite.  When I uninstall and reinstall now the "printer offline " issue seems to be resolved but the fax device is not listed in the list of printers.  I uninstalled/reinstalled severl times with no success.  Also selected "Run As Administrator" and no success.  The issue this causes is that I cannot fax a document that resides on the computer.  I believe I can fax manually by inserting a document in the document.  Any suggestions?

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banhien
Level 19
Level 19
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Message 2 of 3
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HP Recommended

Hi,

 

Can you see Fax at the front of your printer. I used this printer during 2015 (in Australia, its origin USA) and no Fax function listed.

 

Regards.

BH
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georgedn
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Level 3
29 20 3 3
Message 3 of 3
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HP Recommended

Yes, the printer has a fax function.  I've used it previously.  My question is if I was in a word document and wished to fax it I could select file - print - and select the fax (machine) listed there but since there is no fax listed as an installed printer I must print the document first and then manually send the fax.  The fax had been listed as an installed printer until I uninstalled and reinstalled the software suite.

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