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hughesnatalie
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Faxing with the HP 8620

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Hp Pro 8620

I have a client who uses her 8620 for copying and faxing only.  When copying the pages come out in the correct order.  When receiving a fax, the pages print in the reverse order of how they were sent so that the fax cover page ends up being the last page instead of the first.  She would like for this to be fixed.  Any thoughts as to how to fix it?

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Rainbow23
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Hi @hughesnatalie,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that the faxes on your HP Officejet Pro 8620 e-All-in-One Printer are printed in reverse order.

 

This issue could occur if the page order is set as back to front instead of front to back

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the links below:

 

1. Print Driver Settings Guide (Windows)

 

2. Print Driver Settings Guide (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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