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hhlodesign
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Firmware won't update on Designjet 110plus NR Mac OS 10.12

HP Recommended
Designjet 110plus NR
macOS 10.12 Sierra

I'm trying to update my firmware from S.03.04 to S.05.04. From the HP SMU, I select the correct file (santiagoS_05_04) and hit "Update firmware", then the SMU goes to the Update Firmware screen that tells me to wait for the printer to turn itself off. However, nothing happens in the printer, and I wait forever. Please help. Thanks in advanced!

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