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BillyBob85375
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First job sent to eprinter- when I got home it had printed at least a dozen copies of a one page doc

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Eprint is printing multiple copies of a one page print job I sent from away from home. My first job.  Ran the printer out of paper. I turned off the printer and restarted it again. Still trying to print more...  what can I do to stop it!

 

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Dvortex
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Hello, @BillyBob85375 - Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I understand that printer is printing many pages after the ePrint job. Try cleaning the print spooler to try and fix the issue. Here are the steps:

 

  • Unplug the printer from the power.
  • Now, on the PC, press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Restart the printer and check for issue resolution.

 

Those steps should do the trick, let me know the outcome!

Cheers 🙂


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DVortex
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BillyBob85375
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I have a Mac and don't know how to get to a "run" menu. I'd  left the printer unplugged for a few days and it seems to have stopped. There is nothing in the print cue when checking on the computer.  I printed a test page from my word processor and it printed just fine. 

 

Thanks for for your help. 

 

Bill

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Dvortex
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Hello, @BillyBob85375

 

Glad to know that the printer is working fine now 🙂

 

Since you are using MAC, instead of the clearing the print spooler, you need to reset the printing system. You can follow the steps below if you face the issue in future:

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)


Visit us again if you have any concerns! Thank you!

Good luck 🙂

 

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DVortex
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