Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎10-17-2012
Message 1 of 8 (774 Views)

Full Cartridge reads empty

The printer shows the cyan cartridge as empty. Even after changing it with a brand new cartridge 3 times. Any ideas

0 Kudos
Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 2 of 8 (753 Views)

Re: Full Cartridge reads empty

Hi, what printer model? Are you using the latest SW/driver?

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Honor Student
Posts: 2
Member Since: ‎10-17-2012
Message 3 of 8 (737 Views)

Re: Full Cartridge reads empty

[ Edited ]

Its a C7320 all in one and yes I have the latest version of the software.

bj3 Honor Student
Honor Student
Posts: 2
Member Since: ‎12-07-2013
Message 4 of 8 (620 Views)

Re: Full Cartridge reads empty

I have HP 6180 photosmart printer and when I replace the light Cyan with a brand new cartridge it still tells me it is empty and will not let me print at all, even in black. I have replaced many ink cartridges over the years but never had this problem.

Top Student
Posts: 8
Member Since: ‎12-07-2013
Message 5 of 8 (615 Views)

Re: Full Cartridge reads empty

First: You wouldn't happen to be a HAM radio op, would ya?

Second: I have no hints or help for you.
Posting to more easily follow this thread because I had an issue like that with one of my other printers... I ended up getting rid of it and getting a new one because it was frustrating.
bj3 Honor Student
Honor Student
Posts: 2
Member Since: ‎12-07-2013
Message 6 of 8 (598 Views)

Re: Full Cartridge reads empty

Not HAM operator. Sorry
Top Student
Posts: 8
Member Since: ‎12-07-2013
Message 7 of 8 (587 Views)

Re: Full Cartridge reads empty

Sorry... I should have specified... I was speaking to KD8AYL. Smiley Wink
Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 8 of 8 (556 Views)

Re: Full Cartridge reads empty

[ Edited ]

Hi bj3

 

I have included a document for troubleshooting ink cartridges. Shows you how to reset the printer and clean the contacts on the cartridges.

http://support.hp.com/us-en/document/c00720996

 

Here is another document that provides information how to check the ink levels, calibrate the printer and clean the printhead.

http://support.hp.com/us-en/document/c00721052

 

Hope that helps.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation