The HP Community is here for you.
03-14-2014 06:40 AM
First of all, im sorry for my bad english. Im a german user, and i tried already to get help in the german forum, but nobody seems to care about my problem. So i will try my luck here:
I would like to install the basic driver for the HP Photosmart B-109a which i found on the HP webpage. The download is not a problem. After starting the .exe file, the file extract automatically to 100%. But after this step NOTHING else happen. I have the same problem with the full driver.
Thank you very much for ur help!
03-14-2014 08:24 AM
The driver downloads are a compressed file. The contents are extracted to a location on your Hard Drive. After completing the download and extracting the contents you must find the folder and kick off the installation by hand for a Full software solution.
Driver only files do not automatically install. Instead you must use the tools on your OS to create a new printer object and point the print driver wizard to your downloaded directory. From there the OS will create the necessary connections and allow you to contact your printer for printing.
If there is truely a problem with your machine being able to execute the installation then perhaps you should try downloading to a different computer and testing it in that enviornment first. That way you can determine if the problem is on your primary OS or some step you are missing in the proceedure.
My HP Enterprise Profile
My Verizon Wireless profile
If you found this post helpful then please award it a Kudo (purple thumbs up) or even better mark it as the solution : )