Getting message" you do not have permission to print this document" and asking for a password to unl

[drocheadnua]

Recent power outage and printer shutdown now showing above message. Reset network connections and rebotted to no avail

[Dvortex]

Hello, @drocheadnua – Hope you are well 🙂
 

Thanks for reaching out to the HP Forums! I would glad to be of your assistance 🙂

I understand that your printer is asking for authorization while trying to print after a recent power outage. To assist you better I would like to know the following details:

1. What is the printer model number?
2. What is the operating system on your PC?
3. What application are you trying to print from (MS Word, Excel, Adobe etc.)?

Also, I need to know whether the printer can make a "Photocopy" or not. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the printer makes a good copy, try reinstalling the printer drivers and check.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[drocheadnua]

Hi
Many thanks for your reply.
I have just realised that the document was a PDF which was protected and hence it was that particular document I couldn't print rather than an issue with the printer

[Jeet_singh]

Hi @drocheadnua, 

Thank you for the update,

I appreciate your time and efforts,

I'm glad to know everything seems to be working fine. Let me know if you need any further assistance, I'll be more than happy to help.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,