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jmisiaszek
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Grinding Sound

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Envy 7640
Microsoft Windows 10 (64-bit)

Started hearing a grinding sound when paper is loading from the tray.  Printer is about a year old and this just started a week or so ago after clearing a paper jam.   The sound is similar to a gear slipping or not completly engaged and does not occur on every sheet.

 

Joe M.

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sandytechy20
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@jmisiaszek

 

Welcome to the HP Forums. I would be happy to help you with your HP Envy 7640 printer. I understand that you are getting grinding sound and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Reset the printer.

  • Remove the power cable from the printer when it is turned on.
  • Press and hold the power button for 60secs.
  • Connect the power cable directly to the wall outlet and printer.

Clean the rollers from inside the printer.

Clean the ADF rollers and the separator pad (optional).

Print a Printer Status Report.

 

Click here and refer the solution provided for the similar issue on forum.

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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jmisiaszek
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Will not be able to follow your instructions today but will certainly attempt to clean all the rollers and hidden mechanisms asap.

Thanks for the reply, 

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sandytechy20
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@jmisiaszek

 

Thanks for the reply.

 

Yes please perform the above mentioned steps whenever you find time and let me know the outcome.

I will be more than glad to assist you if required.

 

Cheers.

Sandytechy20
I am an HP Employee

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jmisiaszek
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Sandytechy20,  I wish to thank you for providing links to "cleaning the rollers"!

 

After spending a very little time following the instructions and allowing 15 min. dry time,  my first print  was noisless!

Thank you for responding and providing me with a solution that "worked" the first time!

Joe M.

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sandytechy20
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@jmisiaszek

 

Thanks for the reply.

 

Good to know that issue is resolved.

Feel free to contact us in feature, if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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