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05-13-2017 10:59 AM
Started hearing a grinding sound when paper is loading from the tray. Printer is about a year old and this just started a week or so ago after clearing a paper jam. The sound is similar to a gear slipping or not completly engaged and does not occur on every sheet.
05-14-2017 12:22 PM
Welcome to the HP Forums. I would be happy to help you with your HP Envy 7640 printer. I understand that you are getting grinding sound and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Reset the printer.
- Remove the power cable from the printer when it is turned on.
- Press and hold the power button for 60secs.
- Connect the power cable directly to the wall outlet and printer.
Clean the rollers from inside the printer.
Clean the ADF rollers and the separator pad (optional).
Print a Printer Status Report.
Click here and refer the solution provided for the similar issue on forum.
Let me know how it goes.
I am an HP Employee
05-14-2017 03:34 PM
Sandytechy20, I wish to thank you for providing links to "cleaning the rollers"!
After spending a very little time following the instructions and allowing 15 min. dry time, my first print was noisless!
Thank you for responding and providing me with a solution that "worked" the first time!