• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 09:34 PM

HP Recommended
Product: Officejet 8040
Operating System: Microsoft Windows 7 (32-bit)

I've had the Officejet 8040 for about a year and it just started having loud grinding/slightly squeaking sounds with every print job.  I know you can't lubricate the mechanics, I've lightly wiped off parts but with no success.  I've tried different types of paper but with no success. 

Not sure if there is a way to recalibrate to see if that might work (no clue how to do that) but wondered if anyone has any ideas or has experienced the same.  Many thanks.  John

1 REPLY 1

‎04-29-2017 02:56 PM

HP Recommended

Greetings @JRH4109, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that the printer is making a lot of noise. 

Kudos to you for trying to troubleshoot the issue on your own. 

Are you using a surge protector to power the printer?

 

Recommend you to turn the printer off. 

Disconnect the power cord. 

Wait for a minute. 

Connect the power cord of the printer directly to the wall outlet. (Without any surge protector.)

Turn the printer and check. 

If the issue persists, please download the printer firmware from www.hp.com/drivers 

Connect the printer to your computer using a USB cable and install the firmware update on the printer. Click here. 

If the issue persists, please contact our phone support for the service options available for your printer. 

 

Please follow the procedure mentioned below to contact our phone support. 

  • Open link:  www.hp.com/contacthp/
  • Enter Product number or select to auto detects
  • Scroll down to "Still need help? Complete the form to select your contact options"
  • Scroll down and click on HP contact options - click on Get phone number.

Keep me posted. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.