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Honor Student
Posts: 2
Member Since: ‎12-27-2010
Message 1 of 1 (1,290 Views)

HELP... CLEAR CARRIAGE JAM C5550 All-in-one printer

HELP!! I have a very gently used C5550 All-in-one printer that has been wonderful until last night. An error msg appeared on the screen saying  "clear carriage jam" I have followed all the instructions on the HP webpage and Help articles to no avail. The cartridge moves freely when moved by hand as well as during start-up. There is no paper jam (I don't recall ever having a paper jam in all the time I have owned this machine). I'm stumped! Being unemployed for 19 months I cannot afford to buy a new printer right now! Please can someone offer some help??

Thanks!

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