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12-15-2013 01:04 PM - last edited on 02-24-2017 01:08 PM by OscarFuentes
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See the pictures and instructions in this file: A 'Paper Jam' Message Displays on the Control Panel
This is part of your printer's webpage support center. Be sure to check out what else is available.
You might want to peruse the video selection to see if there is anything there of interest for your printer / setup.
08-15-2015 04:19 PM
Welcome to the HP Community Forum.
I have paper jam, how can I get it out without hurting the machine
Hmm -- very carefully. Smiling.
I am not trying to be officious sounding or to make it sound as if you would not be careful. Paper Jams can be tricky; the printer can grab and and hold tight to the paper. What starts as a little problem can quickly turn into a big mess if the paper rips and gets stuck deep inside the machine. Rats.
If this was not your printer, start at
Enter the information to find your printer model.
Look in Troubleshooting -- the path from there varies, but it won't be too hard to find Paper Jam.
The trouble with an actual paper jam, that is, when there are paper bits into the machine, is that the paper that is stuck can be either big chunks of paper (good) or tiny bits (bad) -- and the paper can end up almost anywhere (bad).
Unplug the printer.
Do not use anything sharp.
Watch your fingers -- this is a printer and not worth getting hurt -- or breaking a nail for that matter, broken nails hurt, too. Watch your eyes -- if you press hard on something, it may spring back; I have not heard of this happening -- best not get real close and be surprised.
The video and document is the best guide -- most printer models provide a similar guide and most printers are about the same: there are a few places you can open up the printer so you can peer, poke, prod, and pull at any paper that appears to be stuck.
Patience is good.
Finally, if the printer will not budge, there might actually be a wedge of paper deep in the machine -- or there may be some other fault (reason) for the jam message. Either way, you can only do so much: try you best, follow the instructions (in guide and video), and then do not spend the rest of your life on it.
If the printer is under Warranty (typically one year), you might ask for help from HP:
If you are in the USA / Canada, fill in the Web form and leave contact information:
Including UK and Europe
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