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11-02-2014 01:42 AM
I have a all in one scanner, copier etc HP 1536dnf MFP. When I try to anything at all it gives error message #52 scanner error and asks me to switch off and turn on the machine to rectify. This did not work, even after leaving off overnight. Please help!
11-02-2014 06:49 AM
Thank you for posting your question here on the hp.com forums. Unfortunately, Rachel, this scanner error 52 messgae is a hardware error message (reference doc) and you have already tried the recommend solution. I posted the section below:
52 Scanner Error
The product has experienced an internal hardware error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. For contact information, see www.hp.com/support/ljm1522 or the support flyer that came in the product box.
You have a couple of options that you can check out to see what is available to you:
1. See if your product is still in warrenty by doing a warrenty check (would be my first option but up to you)
2. See if you can do a customer self repair (not sure because this is a scanner assembly and they usually are not a customer self repair)
3. Call HP Support and see what other options they present (probably what I would recommend)
Here is the link to the page that shows all the options (warrenty check, self repait and HP Support options.
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