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Honor Student
Posts: 2
Member Since: ‎01-06-2014
Message 1 of 5 (338 Views)

HP 2320 Printer not initilizing

Once we Power on printer, it is not initializing. also not able to factory reset. See attached photo.

 

 

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Associate Professor
Posts: 2,005
Member Since: ‎07-08-2011
Message 2 of 5 (314 Views)

Re: HP 2320 Printer not initilizing

In this case all you can try to do is remove components like the RAM and HD to see if you can isolate where the issue is.  If you can get the printer to behave differently then you should have a clue as to what has burned out on you.

 

If you cannot determine where in the boot process the printer is stalling then the formatter is most likely fried and the printer should be replaced.

 

The Service Manual does not offer any advanced troubleshooting steps for this printer model in this situation unfortunetly.  Sometimes HP will lay out in detail the various steps in the power-on/boot proceedure which can be nice.  All they suggest here is trying a different power source. 


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Associate Dean
Posts: 6,729
Member Since: ‎01-17-2009
Message 3 of 5 (310 Views)

Re: HP 2320 Printer not initilizing

Have seen this a few times on this model and it was always the formatter that needed to be replaced.
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Honor Student
Posts: 2
Member Since: ‎01-06-2014
Message 4 of 5 (304 Views)

Re: HP 2320 Printer not initilizing

Thanks for reply, I have atried cold reset but not working. I will try to replacing formater.

519 Student
Student
Posts: 1
Member Since: ‎07-09-2015
Message 5 of 5 (104 Views)

Re: HP 2320 Printer not initilizing

Hi

have brand new printer and it keeps telling me paper jam and shows me what to do, this however does not fix the problem. Then it will try to initialize and then goes back to telling me paper jam............

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