Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎10-10-2012
Message 1 of 1 (663 Views)

HP 2320 has dial tone but will not send or receive faxes

HP Color Laserjet CM2320fxi MFP


Windows 7 64-bit


We have moved locations and we are trying to reconnect our printer/ fax.  I have gone through the guides and all the settings look correct.


I am on an internal network, so we have to dial 9  to dial out (I have entered this into the fax set up)

I then run the test and the printout lets me know there is dial tone.


But when I attempt to fax out I get 2 errors 1.) No Dial tone or 2.) No answer

I am getting "No answer" without the fax making a call. 


My guess is that the HP printer is not communicating with the phone system to let it reach the outside line.


Do you have an alternate solution?





0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation