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Top Student
Posts: 5
Member Since: ‎12-09-2013
Message 1 of 3 (253 Views)

HP 2710 Photosmart

I have a chronic error message: "Remove and check color cartridge" preventing any action. Removed and replaced with reoccurring message. Installed NEW cartridge, it would not align and the error message repeated. I have rebooted the machine several times with and without the cartridge without effect. Any suggestions?

Thank you,


0 Kudos
Posts: 29,784
Member Since: ‎11-17-2008
Message 2 of 3 (242 Views)

Re: HP 2710 Photosmart

Check the x-bias-spring as shown in the post here.  If the spring is dislodged but has not damaged the flex it may be possible to move it back into position and then glue it in place with a bit of epoxy.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Top Student
Posts: 5
Member Since: ‎12-09-2013
Message 3 of 3 (231 Views)

Re: HP 2710 Photosmart


This reply was helpful to see, there is no damage  but the spring is dislodged; can you provide a photograph of what it looks like when it is in the correct position which would give me a clue as to where to glue the loose end?

Thank you kindly,


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