Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎01-20-2014
Message 1 of 2 (376 Views)

HP 309a Printer Wont Print Black After HP Update

My HP 309a printer was working fine until I foolishly clicked "yes" to a recent update. Now the unit won't print out in black. I have put in a new ink, cleaned the tray as directed, unplugged, etc.


I had this happen about a month ago - but no colors printed. Got that worked out, and thought I was out of the woods but it seems problems are beginning to persist with this HP unit. Are there any workarounds or patches I can apply that will assist with this issue?

0 Kudos
Posts: 1
Member Since: ‎01-20-2014
Message 2 of 2 (367 Views)

Re: HP 309g Printer Wont Print Black After HP Update

[ Edited ]

hrobin wrote:

My HP 309g will not print in black ink.  A new 564 XL cartridge was installed and the ink supply shows a full black cartridge, however, printer will not print in black.  All other colors will print.  Can you explain why this situation occurs?


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation