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03-25-2012 10:28 PM
The following error message appears on the LED screen of our HP photosmart 3210 xi printer. "Ink cartridge appears to be missing or damaged..." This printer has been sitting in a closet for two years. I am wondering if replacing the old cartridges will clear the error message. I don't want to buy cartridges if the error isn't going to clear.
Operating system is Windows 7. Printer was sold to me second hand. No other problems were encountered prior to adding the printer. Error has been present from the beginning.
03-27-2012 07:51 AM - last edited on 02-21-2017 05:31 PM by OscarFuentes
If the printer has been in a closet for two years the ink cartridges very well may have dried up. Before replacing them however, there is an article you should look into. It may help resolve your issue.
When a solution is found please mark the post that solves your issue.
03-28-2012 11:31 PM
Thank you for your response, Travis. We tried all of the ideas in the printer cartridge article and went through those procedures also with a technician. We even tried replacing the black cartridge alone, but still got the error message.
Before we spend the money to replace the other cartridges, could you or someone tell me if it's possible for ink to dry up inside the printer apart from the cartridges? I ask this because I want to feel reassured at this pont that replacing the remaining cartridges will indeed clear the problem..
Thanks for your attention!