The HP Community is here for you.
01-15-2013 01:57 PM - last edited on 04-19-2016 12:20 PM by OscarFuentes
Thank you for posting, please follow the below link to troubleshoot the issue with the printer.
Please follow all the directions without failing at either step and let me know whether you can solve the issue or in case you need any further help.
At your help an employee of HP.
**Say thanks by clicking the "Kudos! Star" which is on the left**
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*