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skitstep
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HP 3830 Disconnecting after every print job

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HP 3830
Microsoft Windows 10 (64-bit)

I'm having a problem with my new HP 3830. I've connected to the router just fine on a 2.4 GHz connetion, and everything prints out just fine when I try to print from my computer, from messenger, from emailing files to it, etc... However, after it completes one print job, it goes offline for everything. I know it's not a computer issue because the HP website can't contact the printer.

 

I've set a static IP for it, reset the router and printer, etc... I've followed many guides but none of them seem to be working. The printer is fully up to date and brand new.

 

I'm running Windows 10 Operating System (64-bit), and I'm on AT&T Uverse and the router model is: 5268AC (FXN?)

 

Any help would be greatly appreciated.

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sandytechy20
HP Support Agent
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@skitstep

 

Welcome to the HP Forums. I would be happy to help you with your HP DeskJet 3830 printer. I understand that your printer goes offline after every print and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Set the default printer and unpause printing.
  • Reset the printer and check the connection status.
  • Make sure the correct port is selected.
  • Create a manual connection.
  • Reinstall the printer using HP Printer Assistant.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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skitstep
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Hi, I have tried all of these steps and I'm still getting the same problem. It works temporarily, then goes offline again. I have a feeling my router is booting it's connection for some reason but I'm not sure why. Is there any particular router settings I need to change?

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sandytechy20
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@skitstep

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

It seems to be a hardware issue.

I request you to contact HP Phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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