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I have a HP Officejet 4500 n-z wireless printer (Italy). After the installation of windows 10 from Windows 8 the printer works ok in wireless mode.
When I repeat the installation of the drivers for the USB mode, the installation doesn't work and it is impossible for the priter works again.
I have downloaded the installation file OJ_AIO_4500_G510n-z_Full_Win_WW_140_408-5, but the installation process
crash before the end. This the error message at end of installation process:
Can someone help me?
Thanks a lot.
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to install the software for your HP Officejet 4500 All-in-One Printer via USB cable.
This issue could occur if the drivers are not installed properly.
Let's go through a few steps to uninstall and reinstall the drivers:
Step 1: Uninstall the Drivers:
Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:
Step 2: Download and install the Drivers from the link: Full Feature Software and Driver
Let me know how this works.
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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