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Corsair753472
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HP 4500 installation crash in windows 10

HP Recommended
Officejet 4500 n-z wireless
Microsoft Windows 10 (64-bit)

Hello.

I have a HP Officejet 4500 n-z wireless printer (Italy). After the installation of windows 10 from Windows 8 the printer works ok in wireless mode.

When I repeat the installation of the drivers for the USB mode, the installation doesn't work and it is impossible for the priter works again.

I have downloaded the installation file OJ_AIO_4500_G510n-z_Full_Win_WW_140_408-5, but the installation process

crash before the end. This the error message at end of installation process:

 

 

Errore installazione hp4500-2.jpg

Can someone help me?

Thanks a lot.

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Rainbow23
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Message 2 of 2
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HP Recommended

Hi @Corsair753472,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the software for your HP Officejet 4500 All-in-One Printer via USB cable.

 

This issue could occur if the drivers are not installed properly.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.
  2. Select the printer driver you wish to uninstall.
  3. Click the Remove button.
  4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Driver

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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