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Posts: 1
Member Since: ‎08-26-2012
Message 1 of 2 (372 Views)

HP 4620 not responding to scanning, loading paper

Recently purchased a HP Officejet 4620 and installed it on my Mac. After I installed it on my computer successfully, the scanner did not respond anymore. I tried unplugging the power cord as recommended and after I did that the screen on the printer asked me to "Load paper into the input tray and then press OK." Well, there is paper in the tray and when I push ok, it does nothing. I have no clue what to do next as the screen is stuck on this message.

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Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 2 (337 Views)

Re: HP 4620 not responding to scanning, loading paper

Hello jrhbu


What version of Mac OSX are you running and how is the printer connected?

Are you able to print are make copies?

Do you have any similar problems on another computer?

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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