HP 4630 - Menu Screen Scrolls Through All Selections Continusely

[azbJr]

After startup the machine will scroll through all selections on the menu screen as long as the printer is powered on.  It will only print pages sent by the computer.  Cannot copy, scan, etc because I am unable to select any option as it is in a continious state of scrolling through all selections.  While scrolling it is makng a beep, beep type noise.  I have made no changes, updates, etc.   I have uninstalled, reinstalled, updated with latest software.  Any ideas about this problem or has it reached the end.

Thanks

azbJr

[MKazi · Accepted solution]

@azbJr

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Officejet 4630 e-All-in-One Printer. I read that when the printer is powered on, the screen will scroll through all selections on the menu screen by itself. It is a continues process. The printer also makes a beeping noise. I read further that you are unable to copy and scan because the options on the printer cannot be selected as it is scrolling. Not worry, I'll do my best to help you. 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

If the printer continues to have a scrolling display then I suggest you to perform a reset on the printer. I have sent you a private message with the reset steps. This will also disconnect the printer from the wireless network and you will have to reconfigure it again. 

I hope this information helps. Please feel free to let me know. All the best! 🙂

[cmar3]

I am also having this issue. I tried the steps below and it did not fix the issue. How do I reset this printer? Thanks

[Dvortex]

Hello, @cmar3

Thanks for reaching out! I'd like to help 🙂

Appreciate your efforts in trying to solve the issue. I would suggest you perform a factory reset on the printer to try and fix the issue.

I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Hope that helps! Let me know!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[mariebgb]

I am having the same issue and would like to know how to reset.  Is that something you can help me with? 

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@Dvortex wrote:

Hello, @cmar3

Thanks for reaching out! I'd like to help 🙂

Appreciate your efforts in trying to solve the issue. I would suggest you perform a factory reset on the printer to try and fix the issue.

I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Hope that helps! Let me know!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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