I'm a non-techie trying to work my way through setting up and using all of the features for my new HP 4630. I got the printer set up on wireless, copier works fine, but when I tried to change the settings so I could scan it keeps saying I don't have the software to enable. I've downloaded what HP has on the website as well as the initial setup download, am I missing something that is specific to the scan programming?
I understand your brand new Officejet 4630 is stating you don't have the software to enable when scanning a document. I will do my best to assist you! First, I need to find out your operating system on your computer? Mac.
Yeah, unfortunately going through all of those steps just takes me back to the same stopping point I was at before, which is when I get the message saying I can't select to connect to the scanner because I don't have the software necessary. But I don't see where there's software for scanning anywhere on here??
I still need to find out what is your operating system on your computer? Click here to find out. If you're receiving a message stating you don't have the software necessary, then I would recommend uninstalling the software on your computer. Please follow this HP document on Uninstalling the Printer Software.
Once this is complete, please try downloading the drivers from the HP Website here. Make sure when you're adding this printer that it's not on the AirPrint driver, it should be the Officejet 4630 driver. Please post your results again!