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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 03:30 AM

HP Recommended
Product: HO4650
Operating System: Microsoft Windows 10 (64-bit)

My printer is telling me (computer not listed) it will not let me scan to computer.

1 REPLY 1

‎05-09-2017 02:06 PM

HP Recommended

@captel123,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan from your HP OfficeJet 4650 All-in-One Printer and you get an error that the computer is not listed.

 

This issue could occur if the scan settings are not correct or the firewall may be blocking the printer.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the links below depending on how it is connected to the computer:

 

1. Network Scanner Connection Error (Windows)

 

2. USB Scanner Connection Error (Windows)

 

Also, let me know how the printer is connected to the computer (USB or wireless Network).

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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